Frequently Asked Questions
Everything you need to know about shopping with Rocket Dog.
How do I know which size to order?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to start your request.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your delivery.
Do you offer international shipping?
Yes, Rocket Dog ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Rocket Dog shoes?
For canvas styles, we recommend spot cleaning with a damp cloth and mild detergent. Leather and suede styles should be treated with appropriate protective sprays.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.